Payment locks your order in, and you always approve a proof before anything prints.
Change your mind before approving the proof: full refund, no questions.
After you approve the proof, your card is custom-made to your design, so there are no refunds for change of mind.
Faulty card, meaning the chip does not tap, a print defect, or damage on arrival: tell me within 7 days of receiving it and I will reprint it or refund it in full, your choice.
If I cannot source your pre-order colour, full refund.
Nothing here limits your rights under Australian Consumer Law.
See also the Privacy Policy and Terms of Service.
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